CRM de Condutores

O Problema

Por que esta extensão existe?

Most EV charging platforms treat drivers as anonymous transactions. OASIS HUB treats them as customers. The Driver CRM gives you a complete view of every driver: who they are, how they charge, what they spend, and how to keep them coming back.

A Solução

O que obtém

Complete driver profiles: registration details, vehicles, payment methods, charging history, wallet balance
Charging history with session details: energy, duration, cost, location, connector type
Driver segmentation: create segments based on any combination of attributes (frequency, spend, location, subscription)
Communication tools: send targeted emails, push notifications, and SMS to driver segments
Loyalty and rewards integration: track points, credits, and redemptions per driver
Ferramentas de conformidade RGPD: gestão de consentimento, exportação de dados, direito ao apagamento
Driver support notes: log every support interaction, complaint, and resolution per driver

🎯 Who is this for?

eMSPs and CPOs wanting to build lasting relationships with their drivers, reduce churn, and increase lifetime value.

Ativar Esta Extensão Ver Todo o Marketplace

🔌 Modular by design

Ative ou desative por tenant. Pague apenas o que usa. Todas as extensões integram-se perfeitamente.

Capacidades Principais

Tudo incluído

Perfis Completos de Condutores

Every driver has a full profile: personal details, registered vehicles, payment methods, wallet balance, subscription tier, and charging history.

Histórico Completo de Carregamento

Every session recorded with energy delivered, duration, cost, location, connector type, and payment method. Searchable and exportable.

Segmentação de Condutores

Create segments based on any attribute: frequent chargers, high spenders, inactive drivers, specific locations. Target communications precisely.

Comunicações Direcionadas

Send emails, push notifications, and SMS to specific driver segments. Promote new locations, announce promotions, re-engage inactive drivers.

Conformidade RGPD

Consent management, data export, and right to erasure built in. Generate GDPR compliance reports on demand.

Notas de Suporte

Log every support interaction, complaint, and resolution per driver. Full context for your support team on every call.

Casos de Uso Reais

Veja em ação

Como operadores em todo o mundo usam esta extensão para resolver problemas reais e fazer crescer o seu negócio.

Reativar condutores inativos

A CPO segments drivers who have not charged in 60 days. They send a targeted push notification: We miss you! Here is 5 EUR credit to get you back. 23% of inactive drivers return within 7 days.

Promover nova localização de carregamento

A new fast charger opens in central Madrid. The CPO segments drivers who have charged within 5km of the location and sends a targeted email: New 150kW fast charger now open near you. 340 drivers visit in the first week.

Pedido de exportação de dados RGPD

A driver requests a copy of all their personal data under GDPR Article 20. The CRM generates a complete data export in 2 minutes: profile, charging history, payment records, support notes. Sent to the driver by email.

Caso de Estudo

eMSP increases driver retention by 31% with targeted CRM campaigns

A UK eMSP with 8,000 active drivers was losing 15% of drivers per month to churn. After enabling the Driver CRM, they implemented a re-engagement campaign for drivers inactive for 30 days (offering 3 GBP credit) and a loyalty programme for frequent chargers. Monthly churn dropped from 15% to 10.4%. Annual driver retention improved by 31%.

+31%

Retenção de condutores

-30%

Churn mensal

23%

Taxa de reativação

8,000

Condutores ativos geridos