Global Charging OASIS HUB ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EV charging management platform and related services.
1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, phone number, and password when you register
- Payment information: billing address and payment method details (processed securely by our payment providers; we do not store full card numbers)
- Vehicle information: vehicle make, model, registration, and connector type
- Communications: messages you send to our support team
1.2 Information Collected Automatically
- Charging session data: session start/end times, energy delivered (kWh), charger location, connector type, and session cost
- Location data: approximate location when you use our mobile app to find nearby chargers (only when you grant permission)
- Device information: device type, operating system, app version, and IP address
- Usage data: pages visited, features used, and interactions with our platform
- Cookies and tracking technologies: see Section 6 below
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our EV charging management platform
- Process charging sessions and payments
- Send you transaction confirmations, invoices, and receipts
- Provide customer support and respond to your enquiries
- Send you service updates, security alerts, and administrative messages
- Improve our platform, develop new features, and conduct analytics
- Comply with legal obligations, including tax reporting and regulatory requirements
- Detect and prevent fraud, abuse, and security incidents
- With your consent: send promotional communications about new features, offers, and services
3. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Charging network operators (CPOs): when you charge at a CPO's station, they receive session data necessary for billing and operations
- Payment processors: Stripe, PayPal, Apple Pay, Google Pay, MercadoPago, Cielo, and Viva Wallet to process payments securely
- ERP and accounting systems: if your operator uses an integrated ERP (OMIE, Moloni, Odoo, TOConline), session data is shared for invoicing
- Roaming partners: when you use your account to charge on a partner network, your session data is shared with that network for settlement
- Service providers: companies that help us operate our platform (hosting, analytics, email delivery) under strict data processing agreements
- Legal authorities: when required by law, court order, or to protect the rights and safety of our users
4. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: retained while your account is active and for 3 years after account closure
- Charging session data: retained for 7 years for tax and regulatory compliance
- Payment records: retained for 7 years as required by financial regulations
- Support communications: retained for 3 years
- Marketing consent records: retained until you withdraw consent
5. Your Rights
Under the GDPR (EU/UK) and applicable data protection laws, you have the following rights:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or legitimate interests.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Withdraw Consent
Withdraw consent for marketing communications at any time.
Right to Lodge a Complaint
File a complaint with your national data protection authority (e.g. CNIL, ICO, CNPD).
To exercise any of these rights, contact us at info@globalcharging.solutions. We will respond within 30 days.
6. Cookies
We use cookies and similar tracking technologies to improve your experience on our website and platform. You can control cookie preferences through our cookie consent banner or your browser settings.
| Category | Purpose | Can be disabled? |
|---|
| Essential | Required for the platform to function: authentication, session management, security. | No |
| Analytics | Help us understand how visitors use our website so we can improve it. | Yes |
| Preferences | Remember your settings and preferences across visits. | Yes |
| Marketing | Used to show relevant advertising and measure campaign effectiveness. | Yes |
7. Data Security
We implement industry-standard security measures to protect your personal data:
- All data transmitted between your device and our servers is encrypted using TLS 1.3
- Passwords are hashed using bcrypt - we never store plaintext passwords
- Payment card data is handled exclusively by PCI-DSS certified payment processors
- Access to personal data is restricted to authorised personnel on a need-to-know basis
- Regular security audits and penetration testing
- Multi-factor authentication available for all accounts
8. International Data Transfers
OASIS HUB operates primarily within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Children's Privacy
Our platform is not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. The "Last updated" date at the top of this page indicates when the policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Global Charging OASIS HUB Data Protection Officer