Caixa de Entrada Unificada

O Problema

Por que esta extensão existe?

Driver communications come from everywhere: email, SMS, push notifications, in-app messages, and support tickets. Without a unified inbox, your team switches between 5 different tools to manage driver communications — missing messages, duplicating responses, and providing inconsistent service.

A Solução

O que você obtém

Unified view of all driver communications: email, SMS, push notifications, in-app messages, and support tickets
AI-powered triage: automatically categorise and prioritise messages by type and urgency
Response suggestions: AI suggests responses based on similar past interactions
Assignment and routing: assign conversations to specific team members or queues
SLA tracking: set response time targets and get alerts when SLAs are at risk
Driver context panel: see full driver profile, charging history, and account status alongside every message
Bulk messaging: send targeted messages to driver segments directly from the inbox

🎯 Who is this for?

eMSPs and CPOs with dedicated support teams, operators managing communications across multiple channels, and any business wanting to improve driver communication quality.

Ativar Esta Extensão Ver Todo o Marketplace

🔌 Modular by design

Ative ou desative por tenant. Pague apenas o que usa. Todas as extensões integram-se perfeitamente.

Capacidades Principais

Tudo incluído

Unified Communications

All driver communications in one place: email, SMS, push notifications, in-app messages, and support tickets. No more switching between tools.

AI Triage

AI automatically categorises and prioritises messages: billing dispute, technical issue, general enquiry. Urgent issues surface immediately.

Response Suggestions

AI suggests responses based on similar past interactions. Agents accept, edit, or ignore suggestions. Response time drops by 60%.

Driver Context Panel

Full driver profile, charging history, wallet balance, and account status visible alongside every message. Agents have full context before responding.

SLA Tracking

Set response time targets per message type. Get alerts when SLAs are at risk. Track SLA compliance over time.

Bulk Messaging

Send targeted messages to driver segments directly from the inbox. Announce new locations, notify about maintenance, or promote offers.

Casos de Uso Reais

Veja em ação

Como operadores em todo o mundo usam esta extensão para resolver problemas reais e fazer crescer o seu negócio.

Agent handles 3x more conversations

A support agent previously managed email, SMS, and in-app messages across 3 separate tools. After enabling the Unified Inbox, all communications are in one place. The agent handles 3x more conversations per day with the same quality.

AI triage surfaces urgent billing dispute

A driver sends an angry message about being charged twice for one session. The AI triage categorises it as BILLING DISPUTE - HIGH PRIORITY and routes it to the billing team immediately. The issue is resolved in 45 minutes before the driver escalates.

Maintenance notification sent to affected drivers

A CPO needs to take 5 chargers offline for maintenance. They select the affected location in the Unified Inbox, filter drivers who charged there in the last 30 days, and send a targeted push notification. 847 drivers are notified in 2 minutes.

Caso de Estudo

Support team handles 3x more conversations with same headcount after Unified Inbox

A UK eMSP support team of 4 agents was managing driver communications across email (Outlook), SMS (separate platform), and in-app messages (CSMS). Context switching between tools cost each agent 90 minutes per day. After enabling the Unified Inbox, all communications are in one place with AI triage and response suggestions. Each agent now handles 3x more conversations per day. The team handles 2x the driver base without adding headcount.

More conversations per agent

-90 min

Daily context switching

Driver base served

Extra headcount needed