CRM Conducteurs

Le Problème

Pourquoi cette extension existe-t-elle ?

Most EV charging platforms treat drivers as anonymous transactions. OASIS HUB treats them as customers. The Driver CRM gives you a complete view of every driver: who they are, how they charge, what they spend, and how to keep them coming back.

La Solution

Ce que vous obtenez

Complete driver profiles: registration details, vehicles, payment methods, charging history, wallet balance
Charging history with session details: energy, duration, cost, location, connector type
Driver segmentation: create segments based on any combination of attributes (frequency, spend, location, subscription)
Communication tools: send targeted emails, push notifications, and SMS to driver segments
Loyalty and rewards integration: track points, credits, and redemptions per driver
Outils de conformité RGPD : gestion du consentement, export de données, droit à l'effacement
Driver support notes: log every support interaction, complaint, and resolution per driver

🎯 Who is this for?

eMSPs and CPOs wanting to build lasting relationships with their drivers, reduce churn, and increase lifetime value.

Activer Cette Extension Parcourir le Marketplace

🔌 Modular by design

Activez ou désactivez par tenant. Payez uniquement ce que vous utilisez. Toutes les extensions s'intègrent parfaitement.

Capacités Clés

Tout inclus

Profils Conducteurs Complets

Every driver has a full profile: personal details, registered vehicles, payment methods, wallet balance, subscription tier, and charging history.

Historique Complet de Recharge

Every session recorded with energy delivered, duration, cost, location, connector type, and payment method. Searchable and exportable.

Segmentation des Conducteurs

Create segments based on any attribute: frequent chargers, high spenders, inactive drivers, specific locations. Target communications precisely.

Communications Ciblées

Send emails, push notifications, and SMS to specific driver segments. Promote new locations, announce promotions, re-engage inactive drivers.

Conformité RGPD

Consent management, data export, and right to erasure built in. Generate GDPR compliance reports on demand.

Notes de Support

Log every support interaction, complaint, and resolution per driver. Full context for your support team on every call.

Cas d'Usage Réels

Voyez-le en action

Comment les opérateurs du monde entier utilisent cette extension pour résoudre des vrais problèmes et développer leur activité.

Réengager les conducteurs inactifs

A CPO segments drivers who have not charged in 60 days. They send a targeted push notification: We miss you! Here is 5 EUR credit to get you back. 23% of inactive drivers return within 7 days.

Promouvoir un nouvel emplacement de recharge

A new fast charger opens in central Madrid. The CPO segments drivers who have charged within 5km of the location and sends a targeted email: New 150kW fast charger now open near you. 340 drivers visit in the first week.

Demande d'export de données RGPD

A driver requests a copy of all their personal data under GDPR Article 20. The CRM generates a complete data export in 2 minutes: profile, charging history, payment records, support notes. Sent to the driver by email.

Étude de Cas

eMSP increases driver retention by 31% with targeted CRM campaigns

A UK eMSP with 8,000 active drivers was losing 15% of drivers per month to churn. After enabling the Driver CRM, they implemented a re-engagement campaign for drivers inactive for 30 days (offering 3 GBP credit) and a loyalty programme for frequent chargers. Monthly churn dropped from 15% to 10.4%. Annual driver retention improved by 31%.

+31%

Rétention des conducteurs

-30%

Churn mensuel

23%

Taux de réengagement

8,000

Conducteurs actifs gérés