Support IA pour Conducteurs

Le Problème

Pourquoi cette extension existe-t-elle ?

EV drivers need support at all hours — when a charger fails at midnight, when they do not understand their invoice, when they cannot start a session. Human support teams cannot be available 24/7 in 15 languages at a reasonable cost. AI Driver Support provides instant, accurate responses around the clock.

La Solution

Ce que vous obtenez

24/7 AI chatbot and voice support for EV drivers - available in the mobile app and web portal
15 language support: English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, and more
Charging-specific knowledge base: session issues, payment problems, connector types, tariffs
Automatic escalation to human agents for complex issues
PCPR compliance logging: every support interaction logged with timestamp for UK regulatory requirements
Session diagnostics: the AI can check the status of a driver current session and provide real-time information
Complaint management: log complaints, track resolution, generate compliance reports

🎯 Who is this for?

eMSPs and CPOs with large driver bases, operators in regulated markets requiring 24/7 helpline availability, and any business wanting to scale support without scaling headcount.

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🔌 Modular by design

Activez ou désactivez par tenant. Payez uniquement ce que vous utilisez. Toutes les extensions s'intègrent parfaitement.

Capacités Clés

Tout inclus

24/7 Availability

AI support available around the clock — no wait times, no hold music. Drivers get instant answers at 2 AM on a Sunday.

15 Languages

English, Spanish, French, German, Portuguese (PT and BR), Italian, Dutch, Polish, Romanian, Swedish, Norwegian, and more. The AI responds in the driver language automatically.

Diagnostics de Session

The AI can check the status of a driver current session in real time: Your session is active, 23.4 kWh delivered, current power 50kW, estimated cost so far: 10.53 EUR.

Escalade vers un Humain

Complex issues automatically escalated to human agents with full conversation context. No driver has to repeat themselves.

Journalisation de Conformité PCPR

Every support interaction logged with timestamp, issue type, and resolution. Generates the 24/7 helpline availability logs required by UK PCPR regulations.

Analyse du Support

Track most common issues, resolution rates, escalation rates, and driver satisfaction scores. Identify systemic problems before they become complaints.

Cas d'Usage Réels

Voyez-le en action

Comment les opérateurs du monde entier utilisent cette extension pour résoudre des vrais problèmes et développer leur activité.

Le conducteur ne peut pas démarrer une session à minuit

A driver tries to start a session at 11:45 PM. The charger shows an error. They open the app and type: I cannot start charging at charger CP042. The AI checks the charger status, sees it is in a fault state, and responds with the nearest available charger 0.8km away.

Le conducteur conteste une facture

A driver contacts support: I was charged 45 EUR but I only charged for 30 minutes. The AI retrieves the session CDR, shows the energy delivered (42.3 kWh) and the tariff applied, and explains the calculation. If the driver still disputes it, the AI logs a formal complaint and escalates to the billing team.

Conformité de la ligne d'assistance PCPR

A UK CPO needs to prove 24/7 helpline availability to the Office for Zero Emission Vehicles. The AI Support extension automatically logs every interaction. The compliance report shows: 99.97% availability, 1,247 interactions in Q1, average response time 4 seconds.

Étude de Cas

eMSP reduces support costs by 68% while improving driver satisfaction

A UK eMSP with 15,000 active drivers was spending 12,000 GBP per month on a human support team. After enabling AI Driver Support, 74% of support queries are resolved by the AI without human intervention. The human team now handles only complex billing disputes and hardware issues. Monthly support costs dropped from 12,000 GBP to 3,800 GBP. Driver satisfaction score improved from 3.8 to 4.6 out of 5.

-68%

Réduction des coûts de support

74%

Requêtes résolues par IA

4.6/5

Score de satisfaction conducteur

4 sec

Temps de réponse moyen