Support & Ticketing

Intercom Integration

Sync EV charging drivers to Intercom — proactive messaging, conversation management, contact segmentation and event tracking for charging operators.

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Das ProblemThe Problem

Warum gibt es diese Erweiterung?

EV charging operators struggle to communicate proactively with drivers at key moments — session completion, fault occurrence, subscription renewal. Without integration, Intercom contacts are out of date and operators miss opportunities to engage drivers at the right time.

Die Lösung

Was Sie erhalten

Driver → Contact sync with 6 EV custom attributes (LTV, sessions, kWh, churn score, segment, last session)
Proactive conversations created from charging faults — drivers notified automatically
Custom events: charging_session_completed, charging_fault_occurred, subscription_renewed
Contact tagging by OASIS HUB segment (High-Value, At-Risk, Dormant)
Company management — fleet operators mapped to Intercom Companies
Contact-to-company attachment for fleet driver management
Bearer token authentication via Intercom Developer Hub

🎯 Who is this for?

EV charging operators, eMSPs and fleet managers using Intercom for driver communication and support.

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🔌 Modular by design

Pro Mandant aktivieren oder deaktivieren. Zahlen Sie nur, was Sie nutzen. Alle Erweiterungen integrieren sich nahtlos.

Hauptfunktionen

Alles inklusive

Driver Contact Sync

Driver profiles synced to Intercom contacts with 6 EV-specific custom attributes: LTV, total sessions, total kWh, churn score, segment and last session date.

Proactive Conversations

Charging faults trigger admin-initiated Intercom conversations — drivers are notified proactively before they contact support. Reduces inbound volume.

Custom Event Tracking

Session completions, faults and subscription events fired as Intercom custom events with full metadata. Power automated messages and product tours.

Segment-Based Tagging

OASIS HUB behavioural segments (High-Value, At-Risk, Dormant) applied as Intercom tags. Target the right drivers with the right message.

Fleet Company Management

Fleet operators created as Intercom Companies. All fleet drivers attached to their company — enabling company-level messaging and reporting.

Bearer Token Auth

Simple Bearer token authentication via Intercom Developer Hub. No OAuth redirect — configure your access token and you're live.

Praxisbeispiele

In Aktion sehen

Wie Betreiber weltweit diese Erweiterung nutzen, um echte Probleme zu lösen und ihr Geschäft auszubauen.

Driver notified of fault before they notice

A charger fault is detected. OASIS HUB creates an Intercom conversation with the affected driver — explaining the issue and estimated resolution time — before the driver even opens the app.

At-risk drivers re-engaged automatically

OASIS HUB identifies drivers with high churn scores. The Intercom integration tags them as 'At-Risk' and triggers an automated Intercom message series — win-back campaigns without manual effort.

Session completion event drives upsell

Every session completion fires a 'charging_session_completed' Intercom event. Operators use this to trigger subscription upgrade prompts for high-LTV drivers — automated upsell at the right moment.

Fallstudie

CPO reduces driver churn by 18% using Intercom segment-based messaging

A CPO with 8,000 drivers was sending the same newsletter to all drivers. After enabling the Intercom integration, OASIS HUB segments (High-Value, At-Risk, Dormant) are synced as Intercom tags. Targeted re-engagement campaigns for At-Risk drivers reduced churn by 18% in 90 days.

-18%

Driver churn reduction

Message open rate vs broadcast

90 days

Time to results

8,000

Drivers synced