Fahrer-CRM

Das Problem

Warum gibt es diese Erweiterung?

Most EV charging platforms treat drivers as anonymous transactions. OASIS HUB treats them as customers. The Driver CRM gives you a complete view of every driver: who they are, how they charge, what they spend, and how to keep them coming back.

Die Lösung

Was Sie erhalten

Complete driver profiles: registration details, vehicles, payment methods, charging history, wallet balance
Charging history with session details: energy, duration, cost, location, connector type
Driver segmentation: create segments based on any combination of attributes (frequency, spend, location, subscription)
Communication tools: send targeted emails, push notifications, and SMS to driver segments
Loyalty and rewards integration: track points, credits, and redemptions per driver
DSGVO-Compliance-Tools: Einwilligungsverwaltung, Datenexport, Recht auf Löschung
Driver support notes: log every support interaction, complaint, and resolution per driver

🎯 Who is this for?

eMSPs and CPOs wanting to build lasting relationships with their drivers, reduce churn, and increase lifetime value.

Diese Erweiterung aktivieren Gesamten Marketplace ansehen

🔌 Modular by design

Pro Mandant aktivieren oder deaktivieren. Zahlen Sie nur, was Sie nutzen. Alle Erweiterungen integrieren sich nahtlos.

Hauptfunktionen

Alles inklusive

Vollständige Fahrerprofile

Every driver has a full profile: personal details, registered vehicles, payment methods, wallet balance, subscription tier, and charging history.

Vollständiger Ladeverlauf

Every session recorded with energy delivered, duration, cost, location, connector type, and payment method. Searchable and exportable.

Fahrersegmentierung

Create segments based on any attribute: frequent chargers, high spenders, inactive drivers, specific locations. Target communications precisely.

Gezielte Kommunikation

Send emails, push notifications, and SMS to specific driver segments. Promote new locations, announce promotions, re-engage inactive drivers.

DSGVO-Konformität

Consent management, data export, and right to erasure built in. Generate GDPR compliance reports on demand.

Support-Notizen

Log every support interaction, complaint, and resolution per driver. Full context for your support team on every call.

Praxisbeispiele

In Aktion sehen

Wie Betreiber weltweit diese Erweiterung nutzen, um echte Probleme zu lösen und ihr Geschäft auszubauen.

Inaktive Fahrer reaktivieren

A CPO segments drivers who have not charged in 60 days. They send a targeted push notification: We miss you! Here is 5 EUR credit to get you back. 23% of inactive drivers return within 7 days.

Neuen Ladestandort bewerben

A new fast charger opens in central Madrid. The CPO segments drivers who have charged within 5km of the location and sends a targeted email: New 150kW fast charger now open near you. 340 drivers visit in the first week.

DSGVO-Datenabrufanfrage

A driver requests a copy of all their personal data under GDPR Article 20. The CRM generates a complete data export in 2 minutes: profile, charging history, payment records, support notes. Sent to the driver by email.

Fallstudie

eMSP increases driver retention by 31% with targeted CRM campaigns

A UK eMSP with 8,000 active drivers was losing 15% of drivers per month to churn. After enabling the Driver CRM, they implemented a re-engagement campaign for drivers inactive for 30 days (offering 3 GBP credit) and a loyalty programme for frequent chargers. Monthly churn dropped from 15% to 10.4%. Annual driver retention improved by 31%.

+31%

Fahrerbindung

-30%

Monatliche Abwanderung

23%

Reaktivierungsrate

8,000

Aktive Fahrer verwaltet