KI-Fahrersupport

Das Problem

Warum gibt es diese Erweiterung?

EV drivers need support at all hours — when a charger fails at midnight, when they do not understand their invoice, when they cannot start a session. Human support teams cannot be available 24/7 in 15 languages at a reasonable cost. AI Driver Support provides instant, accurate responses around the clock.

Die Lösung

Was Sie erhalten

24/7 AI chatbot and voice support for EV drivers - available in the mobile app and web portal
15 language support: English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, and more
Charging-specific knowledge base: session issues, payment problems, connector types, tariffs
Automatic escalation to human agents for complex issues
PCPR compliance logging: every support interaction logged with timestamp for UK regulatory requirements
Session diagnostics: the AI can check the status of a driver current session and provide real-time information
Complaint management: log complaints, track resolution, generate compliance reports

🎯 Who is this for?

eMSPs and CPOs with large driver bases, operators in regulated markets requiring 24/7 helpline availability, and any business wanting to scale support without scaling headcount.

Diese Erweiterung aktivieren Gesamten Marketplace ansehen

🔌 Modular by design

Pro Mandant aktivieren oder deaktivieren. Zahlen Sie nur, was Sie nutzen. Alle Erweiterungen integrieren sich nahtlos.

Hauptfunktionen

Alles inklusive

24/7 Availability

AI support available around the clock — no wait times, no hold music. Drivers get instant answers at 2 AM on a Sunday.

15 Languages

English, Spanish, French, German, Portuguese (PT and BR), Italian, Dutch, Polish, Romanian, Swedish, Norwegian, and more. The AI responds in the driver language automatically.

Sitzungsdiagnose

The AI can check the status of a driver current session in real time: Your session is active, 23.4 kWh delivered, current power 50kW, estimated cost so far: 10.53 EUR.

Eskalation an Mensch

Complex issues automatically escalated to human agents with full conversation context. No driver has to repeat themselves.

PCPR-Konformitätsprotokollierung

Every support interaction logged with timestamp, issue type, and resolution. Generates the 24/7 helpline availability logs required by UK PCPR regulations.

Support-Analysen

Track most common issues, resolution rates, escalation rates, and driver satisfaction scores. Identify systemic problems before they become complaints.

Praxisbeispiele

In Aktion sehen

Wie Betreiber weltweit diese Erweiterung nutzen, um echte Probleme zu lösen und ihr Geschäft auszubauen.

Fahrer kann um Mitternacht keine Sitzung starten

A driver tries to start a session at 11:45 PM. The charger shows an error. They open the app and type: I cannot start charging at charger CP042. The AI checks the charger status, sees it is in a fault state, and responds with the nearest available charger 0.8km away.

Fahrer bestreitet eine Rechnung

A driver contacts support: I was charged 45 EUR but I only charged for 30 minutes. The AI retrieves the session CDR, shows the energy delivered (42.3 kWh) and the tariff applied, and explains the calculation. If the driver still disputes it, the AI logs a formal complaint and escalates to the billing team.

PCPR-Helpline-Konformität

A UK CPO needs to prove 24/7 helpline availability to the Office for Zero Emission Vehicles. The AI Support extension automatically logs every interaction. The compliance report shows: 99.97% availability, 1,247 interactions in Q1, average response time 4 seconds.

Fallstudie

eMSP reduces support costs by 68% while improving driver satisfaction

A UK eMSP with 15,000 active drivers was spending 12,000 GBP per month on a human support team. After enabling AI Driver Support, 74% of support queries are resolved by the AI without human intervention. The human team now handles only complex billing disputes and hardware issues. Monthly support costs dropped from 12,000 GBP to 3,800 GBP. Driver satisfaction score improved from 3.8 to 4.6 out of 5.

-68%

Supportkostenreduzierung

74%

Von KI gelöste Anfragen

4.6/5

Fahrerzufriedenheitswert

4 sec

Durchschnittliche Antwortzeit