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ServiceNow ITSM Integration

Enterprise-grade EV charging operations for ServiceNow — create incidents from faults, manage change requests and sync driver records via the Table API.

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The Problem

Why does this extension exist?

Enterprise EV charging operators using ServiceNow ITSM have no native integration with their charging platform. Incidents are created manually, change requests for infrastructure maintenance are disconnected from charging events, and driver data is siloed — creating compliance gaps and slow resolution times.

The Solution

What you get

Auto-create ServiceNow incidents from charging faults via Table API
Custom fields: u_oasishub_session_id, u_oasishub_charger_id, u_oasishub_fault_code
Auto-resolve incidents when charging sessions are restored
Driver sync as ServiceNow caller records with OASIS HUB driver ID
Change request creation for infrastructure maintenance events
Work notes and activity log entries on incidents
Assignment group routing — route incidents to the right team automatically
Basic auth authentication — enterprise-ready, no OAuth redirect needed

🎯 Who is this for?

Enterprise EV charging operators, large CPOs and utilities using ServiceNow ITSM for IT and operations management.

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🔌 Modular by design

Enable or disable per tenant. Pay only for what you use. All marketplace integrate seamlessly.

Key Capabilities

Everything included

Incident Creation

Charging faults create ServiceNow incidents via Table API with urgency, impact, category, assignment group and custom OASIS HUB fields — fully automated.

Auto-Resolution

When a charging fault clears, OASIS HUB automatically resolves the linked ServiceNow incident with resolution notes and close code — no manual intervention.

Driver Caller Sync

Driver profiles synced as ServiceNow sys_user records with OASIS HUB driver ID as external reference. Incidents linked to the correct caller automatically.

Change Request Management

Infrastructure maintenance events create ServiceNow change requests — planned downtime, firmware updates, hardware replacements. Full ITSM change management workflow.

Work Notes

Session events and fault updates added as ServiceNow work notes — full activity log on every incident. Audit trail for compliance and SLA reporting.

Assignment Group Routing

Incidents routed to the correct assignment group based on fault type and location. Configure default group or override per fault category.

Use Cases

See it in action

How operators around the world can use this extension to solve real problems and grow their business.

Charging fault creates P2 incident in ServiceNow

A charger at a corporate campus goes offline. OASIS HUB creates a ServiceNow incident with urgency 2 (medium), fault code, charger ID, session ID and assignment group — all in under 10 seconds. On-call engineer is paged via ServiceNow.

Planned maintenance via change request

A CPO schedules firmware updates for 50 chargers. OASIS HUB creates a ServiceNow change request for each maintenance window — change management team reviews and approves. Chargers updated with full ITSM audit trail.

Auto-resolve on session restoration

A charger fault is resolved by field technician. The charger comes back online and OASIS HUB detects the first successful session. The linked ServiceNow incident is automatically resolved with resolution notes — zero manual work.

Simulated Case Study

Utility CPO achieves ITSM compliance for 1,200 EV chargers with ServiceNow integration

A utility company operating 1,200 EV chargers was failing ITSM audits — charging incidents were not tracked in ServiceNow. After enabling the ServiceNow integration, every fault creates an incident automatically. ITSM compliance went from 34% to 98% in 30 days.

98%

ITSM compliance

30 days

Time to compliance

1,200

Chargers covered

-100%

Manual incident entry