AI Driver Support

The Problem

Why does this extension exist?

EV drivers need support at all hours - when a charger fails at midnight, when they do not understand their invoice, when they cannot start a session. Human support teams cannot be available 24/7 in 15 languages at a reasonable cost. AI Driver Support provides instant, accurate responses around the clock.

The Solution

What you get

24/7 AI chatbot and voice support for EV drivers - available in the mobile app and web portal
15 language support: English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, and more
Charging-specific knowledge base: session issues, payment problems, connector types, tariffs
Automatic escalation to human agents for complex issues
PCPR compliance logging: every support interaction logged with timestamp for UK regulatory requirements
Session diagnostics: the AI can check the status of a driver current session and provide real-time information
Complaint management: log complaints, track resolution, generate compliance reports

🎯 Who is this for?

eMSPs and CPOs with large driver bases, operators in regulated markets requiring 24/7 helpline availability, and any business wanting to scale support without scaling headcount.

Enable This Extension Browse All Marketplace

🔌 Modular by design

Enable or disable per tenant. Pay only for what you use. All marketplace integrate seamlessly.

Key Capabilities

Everything included

24/7 Availability

AI support available around the clock - no wait times, no hold music. Drivers get instant answers at 2 AM on a Sunday.

15 Languages

English, Spanish, French, German, Portuguese (PT and BR), Italian, Dutch, Polish, Romanian, Swedish, Norwegian, and more. The AI responds in the driver language automatically.

Session Diagnostics

The AI can check the status of a driver current session in real time: Your session is active, 23.4 kWh delivered, current power 50 kW, estimated cost so far: 10.53 EUR.

Human Escalation

Complex issues automatically escalated to human agents with full conversation context. No driver has to repeat themselves.

PCPR Compliance Logging

Every support interaction logged with timestamp, issue type, and resolution. Generates the 24/7 helpline availability logs required by UK PCPR regulations.

Support Analytics

Track most common issues, resolution rates, escalation rates, and driver satisfaction scores. Identify systemic problems before they become complaints.

Use Cases

See it in action

How operators around the world can use this extension to solve real problems and grow their business.

Driver cannot start session at midnight

A driver tries to start a session at 11:45 PM. The charger shows an error. They open the app and type: I cannot start charging at charger CP042. The AI checks the charger status, sees it is in a fault state, and responds with the nearest available charger 0.8km away.

Driver disputes an invoice

A driver contacts support: I was charged 45 EUR but I only charged for 30 minutes. The AI retrieves the session CDR, shows the energy delivered (42.3 kWh) and the tariff applied, and explains the calculation. If the driver still disputes it, the AI logs a formal complaint and escalates to the billing team.

PCPR helpline compliance

A UK CPO needs to prove 24/7 helpline availability to the Office for Zero Emission Vehicles. The AI Support extension automatically logs every interaction. The compliance report shows: 99.97% availability, 1,247 interactions in Q1, average response time 4 seconds.

Simulated Case Study

eMSP reduces support costs by 68% while improving driver satisfaction

A UK eMSP with 15,000 active drivers was spending 12,000 GBP per month on a human support team. After enabling AI Driver Support, 74% of support queries are resolved by the AI without human intervention. The human team now handles only complex billing disputes and hardware issues. Monthly support costs dropped from 12,000 GBP to 3,800 GBP. Driver satisfaction score improved from 3.8 to 4.6 out of 5.

-68%

Support cost reduction

74%

Queries resolved by AI

4.6/5

Driver satisfaction score

4 sec

Average response time